Service & Support

Tools for our cooperative project work

Web meetings and remote control by means of team viewer

 

The usage of web meetings as well as remote control i.e. access to a remote computer has proven to be successful for a smooth communication, an uncomplicated exchange of information and for a fast technical support between customers and us.

 

As a tool, we use therefore “Teamviewer”.You have to just start a small application on your computer and you share subsequently once the respective session with the access data are displayed after which then we can start together.

 

Step 1: Download the application

Click on the following button and download the customer module (full version) from Teamviewer. With this version, you can establish a connection on both sides between you and us as well as it is possible by performing through online meetings.

 

 

 

 

Step2: Start Teamviewer

• Open the downloaded file by clicking it and then go to “Execute”.
• Choose the option “Start” in order to execute Teamviewer without installation.
• Accept the license agreement. We possess a license that includes also the usage by you and our customers.
• A various selection possibilities such as (participating in web meeting, remote control on your system) are described in the following instructions.